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Terms of service

Our agreement, in language as plain as we could make it.

What this agreement covers

These terms apply to using Openly, a service of Meidan Web Development, business ID 206120321 (“we”). By opening an account or using the service, you agree to them. If you open an account for a business, you confirm you may act for it. The service is for business use: you use it as a business or a self-employed person, not as a consumer.

The acceptable use policy, the privacy policy and the data processing agreement are part of these terms.

The service

Openly sets up and runs online stores: a server for each store, a storefront for shoppers, a design editor, product and order management, connections to payment providers, and the option to manage the store through AI apps. We keep improving the service, so features may change, be added or be removed. We tell you in advance about a change that takes away something you rely on.

Your account

  • You must be 18 or older and give correct details.
  • You keep your password and access safe, and you are responsible for everything done through your account, including by AI apps you connected.
  • If you think someone got into your account, write to us right away.

Help from our support team

To help you, for example when you ask us a question or report a problem, or when we set up your store with you, our support team may open your account’s dashboard and work in it as you would. We do this only to give you support or to keep the service and your store safe. We keep a record of these visits, and we don’t change your password or sign-in email or delete your store.

30-day free trial

  • Every new account starts with a free trial of 30 days, with no card needed. During the trial you get everything in the Pro plan on one store. It is a real store: it can open to the public, take orders and payments, and use your own domain.
  • The trial is once per account. Opening more accounts to get more trials isn’t allowed. We may change or end the trial offer for new accounts. Some limits apply during the trial, such as a smaller monthly number of marketing emails.
  • We email you 5 days before the trial ends. If you choose a plan, your store carries on as it is.
  • If you haven’t chosen a plan when the trial ends, the store is paused: shoppers see that it is unavailable and it takes no orders. Your products, orders and design are kept, you can still sign in, and choosing a plan opens it again at once. 30 days after the pause the store is deleted, with an email a week before.
  • Plans, their prices and what each includes are listed on our pricing page. Prices are in shekels and do not include VAT, which is added.
  • A plan is paid in advance, monthly or yearly, and renews automatically for the same period until you cancel. [Billing provider] charges the card you gave it; we never see or store card numbers.
  • If a payment fails, we email you and try again. If it still fails after 7 days, your stores are paused until the plan is paid.
  • We may change prices. A new price applies from your next renewal, and we email you at least 30 days before.
  • Payment providers you connect to your store charge their own fees. We take no commission from your sales.

Refunds

You can try everything free for 30 days before paying anything, so payments are not refunded, except where the law requires.

Cancelling or moving to a smaller plan

  • You can cancel at any time in the dashboard (Plan & billing) or by writing to us.
  • The plan stays until the end of the period you paid for. Then your stores are paused. Choosing a plan again opens them at once; you can export them for 30 days, and then they are deleted, with an email before.
  • If you move to a smaller plan and your account has more stores than it allows, you choose which ones stay open. The others are paused; you can export them for 30 days, and then they are deleted, with an email before.
  • A yearly plan cancelled early runs to the end of its year and is not refunded.

Your store is your responsibility

  • Your store’s content, products and prices belong to you, and you are responsible for them.
  • You are the seller in your store. You follow the laws that apply to your sales, including consumer protection, returns and cancellations, showing your business details, invoices and taxes.
  • Openly gives your store ready-made legal pages (privacy, terms, returns), filled in from your store details. They are a starting point: read them and adapt them to your business.
  • Marketing emails and messages your store sends go only to people who agreed to receive them, as the law requires (in Israel, section 30A of the Communications Law). You are the sender; we only send them for you.
  • For your shoppers’ personal data, you are the database owner (controller) and we process it for you, under the data processing agreement.

Acceptable use and suspension

You may use Openly only as the acceptable use policy allows. If a store breaks it, we may suspend it: shoppers see “This store is unavailable”, it takes no orders, and you can still sign in, see the reason and export your data. We email you when we suspend and when we lift a suspension. In serious cases (fraud, danger to people, an order from an authority) we may act without notice, close the account, or suspend every store in it.

AI apps

When you connect an AI app, it acts for you, only with the permissions you approved. Design changes show as a preview first and go live only with your approval. AI output can be wrong: check it before you approve. You remain responsible for what is published in your store. AI apps are other companies’ services, under their own terms.

Availability

We work to keep your store available and fast, but we can’t promise the service will never be interrupted. We plan maintenance for quiet hours where we can. The service relies on outside providers, such as hosting, payment, email and AI services and Google. We are not responsible for their outages or changes, and we may pause the service briefly for maintenance or security.

Usage limits

Each plan includes monthly amounts of page loads, server time, requests, traffic, storage and marketing emails for the whole account (all its stores together). You can see them, and what your stores used, in the dashboard (Plan & billing → Usage). We email you when your stores reach 80% of a limit and when they pass it. When your stores pass a limit, you need to move to a plan that covers what they use. If they stay over the plan for a second billing month in a row without an upgrade, we may pause them until the plan fits. If a store uses far more than usual, for example through an attack on it, we may also limit it for a while.

Intellectual property

Openly’s software, design and brand belong to us. Your content belongs to you. You allow us to use it only as needed to run your store: to store, show, back up and publish it as you instruct.

Your data when you leave

You can export your products and customers as CSV files and copy your whole store into one store copy file, at any time, and for 30 days after a store is paused because of cancelling. If we close an account for breaking these terms, we let you export your data unless the law or a risk to others prevents it. We keep backups, but we recommend exporting your data from time to time and keeping your own copy.

Liability

  • The service is provided as it is. We are not liable for indirect losses, such as lost profits, lost sales or lost data, except where we acted on purpose or with gross negligence.
  • Our total liability to you for any claim is limited to what you paid us in the 12 months before the claim, or ₪500, whichever is higher.
  • You are responsible for, and cover us against, claims that come from your store: its products, content, emails, sales and payment settings, including reasonable legal costs.

Changes to these terms

If we change these terms in a way that matters, we tell you by email or in the dashboard at least 30 days before the change applies. Continuing to use the service after that means you accept the change; if you don’t, you can cancel before it applies.

Law and courts

These terms are governed by Israeli law. The courts of Hadera have exclusive jurisdiction.

General

  • Force majeure: we are not responsible for delays or failures caused by events outside our control, such as war, emergencies, power or internet outages, attacks, or failures of outside providers.
  • Transfer: we may transfer this agreement to a company we set up or to whoever takes over the service, and we tell you when that happens. You may transfer your account only with our written consent.
  • Notices: we send notices to the email on your account, and they count as received when sent.
  • Language: if the Hebrew and English versions differ, the Hebrew version prevails.
  • The rest stays: if a court finds part of these terms invalid, the rest still applies.

Contact

Meidan Web Development, Elyakhin, Israel, [hello@your-domain].

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